Enhancing Tyk’s User Experience Across Products
Overview 🔍
Tyk Technologies is a B2B SaaS company specializing in API management, with two main products: Portal and Cloud. It is used primarily by developers from small companies to large enterprises.
Initially part of the combined design-marketing team, I transitioned to the newly formed product team as the company grew, focusing on improving user experience and product design.
Contribution 🤝
• Rebranding and UI Library Update: Improved the UI library with accessibility in mind by refining color choices using WebAIM guidelines and establishing best-practice rules for consistenty throughout Tyk's products and website.
• Tyk.io Homepage Refresh: Addressed high drop-off rates by analyzing heatmaps (hotjar) and client interviews. Reorganized content to highlight key information and features.
• Tyk Portal Design: Focused on a developer-first experience by understanding their workflows and needs, creating an intuitive and efficient platform for users of all company sizes.
Impact 🚀
• Improved usability for all visitors and users across Tyk’s products.
• Improved user engagement and reduced early exits.
• Having structured content on Tyk's website provided the right amount of information that'll help users quickly understand Tyk’s value.
• Contributed to the successful launch of Tyk Portal 🚢