Driving Simplicity: Automating the Vehicle Buying Journey
Overview 🔍
Mercedes Benz AG Sales Transaction System (STS) is an online vehicle reservation platform for Mercedes-Benz agents. Its main aim is to make vehicle sales and reservations smoother for its customers. The STS is designed to also connect with the brand’s e-commerce system.
I collaborated in a cross-functional product team, working closely with designers, product owners, managers, and developers in an agile environment.
Contribution 🤝
• Collaborated with product owners and managers to refine and optimize the STS UX and designs during sprints.
• Tailored solutions for country specific requirements across markets like Turkey, Malaysia, Thailand, and Mexico.
• Managed the transition from Sketch to Figma and updating the design system (by Mercedes Benz IO HQ) ensuring all project blueprints were up to - date.
• Persuaded the STS team to adopt Figma for collaboration (product owners, managers and developers).
Impact 🚀
• Made processes faster and easier by automating manual tasks. E.g Vehicle resevation and transaction
• Improved customer satisfaction by creating a smoother and more efficient purchase experience.
• Eliminated stock and reservation errors and increased operational accuracy across markets.
• Migrating to Figma has promoted transparency and pushed for a colloborative culture within the team. It also acts as 'a source of truth'.